Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how Zenuecandles collects, uses, and safeguards your personal information when you visit our website or use our services.

Information Collection

We gather information that you provide directly to us through various channels:

• Contact details including name and email address when you complete forms on our website
• Messages and inquiries you submit through our contact form
• Information shared during consultation requests or service inquiries
• Any additional details you voluntarily provide when communicating with us

How We Use Your Information

We utilize the collected information for the following purposes:

• Responding to your inquiries and providing customer support services
• Communicating about our home organization services and scheduling consultations
• Improving our website functionality and user experience
• Sending relevant information about organizational tips and service updates
• Processing service requests and managing client relationships

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• With service providers who assist in operating our website and conducting business, under confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you have certain rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to object to processing of your personal information
• Right to withdraw consent where processing is based on consent

Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve functionality. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through links on our site.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@zenuecandles.world or visit our contact page.